ISO20000 information technology service management system is the standard IT service enterprise service process management system, the purpose is to provide the establishment, implementation, operation, monitoring, review, maintenance and improvement of IT service management system (ITSM) model.

 

System function

Improve the controllability of the company's IT information service and reduce the risk of loss of control

Used to demonstrate the company's IT information service control ability to the outside world

To meet customer inspection requirements

Used for extra points in market bidding.

 

Authentication conditions

Possess proof of identity: business license or institution registration certificate is acceptable

The establishment time meets 3 months

Have normal operation

 

Applied for industries

Software service enterprises, which involve software maintenance service module.

 

Service process

Quick process: sign the contract -- understand the details -- establish the data -- on-site audit -- evidence collection

Management project process: status diagnosis -- basic training -- process planning -- process writing -- process discussion and review -- system trial run -- system implementation -- certification

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